FAQ's

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FAQ's

Library General Information FAQ

How do I provide feedback?

You can provide feedback using our Pulse Check either online or in a branch to let us know your overall library experience and ways we can improve our service to you every time you visit.

How do I join the library?

You can become a member online or when you visit any Library Branch. It's free, easy and you don't have to live in the area. Being a member provides access to our collection and a variety of other benefits including a wide range of online resources, our growing collection of eBooks, great Library and History events and much more. You can borrow up to 30 items for a period of three weeks from our collection with ONE renewal.

More information on Library membership and benefits can be found here.

How do I pay my library fees?

You can pay your Library fees when you visit any of our library branches. Visa and Mastercard credit cards are accepted. There is a 1% Council surcharge on credit card payments.

What is my PIN to access my account?

Your default PIN is the last 4 digits of your Library card and can be changed at any time through our website. For example: If your card number is 1234567 your default PIN will be 4567

Why do I have to pay an overdue fee when the Library didn't send me a reminder?

The Library sends reminder notices as a courtesy. It is your responsibility to return items by the due date on the receipt given to you at the time of borrowing. To reduce the instance of overdue fees we provide several channels for you to check your loan status. These include the physical receipt at the time of borrowing, online through our website, calling during branch hours, ask a staff member when visiting and lastly, courtesy emails.

Failure to receive a reminder notice is not accepted as a reason to waive fees.

How do I make a general enquiry?

For a prompt response to any specific Library query you may phone us during business hours on 9942 2449 or email us.

How do I make a purchase suggestion?

You can complete a Suggestion for Purchase form which gets passed on to the relevant selector for review.

This can be done in branch or online.

How do I volunteer at the Library?

We welcome volunteers in our library service. Volunteer opportunities are always available. To learn more and join as a library volunteer, visit our webpage and complete a volunteer interest application.

Email us for all volunteer enquiries.