Scores on Doors


Scores on Doors Food Safety
Scores on Doors is the NSW food business hygiene rating program that enables consumers to make informed choices about where to eat or shop for food.
It drives food safety and therefore a reduction in foodborne illness.
Scores on Doors gives greater visibility and transparency of compliance by food businesses.
Eating out? Getting food in? Check the Scores on Doors
To help you choose where to eat out or shop for food Warringah Council is participating in the NSW Scores on Doors program.
The program gives you information about the hygiene standards in all retail food premises including restaurants, pub bistros, cafés, takeaways, and hotels.
Visible hygiene scores
The program will help you choose where to eat out or shop for food.
Certificates on display at food premises give you information about the hygiene standards in food premises at the time they are inspected by one of our officers. Council officers check that businesses are meeting legal requirements for food hygiene.
It’s not easy to judge hygiene standards on appearance alone. The Scores on Doors certificates give you an idea of what’s going on in the kitchen, or behind closed doors.
Consumers can choose
You can check the scores and use the information to choose a business with higher standards.
It’s also good to share this information with friends and family.
Scores on Doors ratings recognise businesses with the highest standards and encourage others to improve.
The aim is to reduce the number of cases of food poisoning which currently affects around 5.4 million Australians every year.
At retail food outlets 
Scores on Doors certificates can be displayed all retail food premises including: 
  • Restaurants
  • Takeaways
  • Cafes
  • Sandwich shops
  • Pub bistros’ and hotels
  • School canteens
  • Childcare centres
Accessing the Warringah Council Scores on Doors App  
You can access the free ‘Scores on The Doors App’ which displays all food businesses in the Warringah Council area that have achieved a ‘Scores on Doors’ 5, 4 or 3 star. 

Rigorous ratings
Each business is given a rating following a routine inspection by a Council Environmental Health Surveyor. This is based on how well the business is meeting the requirements of food hygiene law at that time. In particular:

  • How hygienically the food is handled – safe preparation, cooking, reheating, cooling and storage
  • What condition the structure of the premises is in – cleanliness, repair, layout, lighting, ventilation and other facilities
  • How the business manages what it does to make sure food is safe, so the officer can be confident standards will be maintained in the future

Each of these three elements is essential to ensure that hygiene and food safety standards meet the requirements and the food served or sold to you is safe to eat.

The score is for the conditions found at the time of the last routine inspection. The rating is not for the quality of food or the standard of service the business provides.

Business owners and managers can find out more about what they need to do to achieve the highest rating to the fact sheet ‘How to achieve a higher rating’.

Three possible ratings
The hygiene and food safety score reflects the standards found at the time the business is inspected by a council officer. These officers are specially trained to assess food standards. All businesses should be able to achieve the top rating of Excellent.

Excellent requires that businesses score well in each area of:

  • Handling of food
  • Condition of premises, and
  • Management of process

Food premises awarded ‘no grade’ and not given a certificate are very likely to be performing poorly in all 3 elements. There may, for example, be insufficient cleaning and disinfection, and the system of management in place may not be good enough to make sure the food is safe. Council will take action to ensure the minimum standards are achieved, however the business will not be entitled to be rated against scores on doors until the next routine inspection.

Higher rating?
Want to get the best score you can? Every business should be able to get the top score.

1. Do a self-check
Download the checklist used by the council inspection officers and see what you need to get right.

2. Common issues
Make sure you have addressed the five most common issues found by council officers.